Refund policy

RETURN AND REFUND POLICY

Because Zumy products are consumable food products, we cannot accept routine returns or exchanges after an order has shipped. This policy helps protect the safety and quality of our products.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING PRODUCTS

Please inspect your order when it arrives. If a product is damaged, defective, incorrect, or missing, contact us within 7 days of delivery at https://zumynutrition.com/pages/contact.

Please include:

• Your name
• Your order number
• A description of the problem
• Clear photographs of the product, packaging, shipping box, and shipping label, when applicable

We will review your request and, if approved, provide an appropriate replacement or refund. Please keep the product and its original packaging until we have finished reviewing your claim.

OPENED PRODUCTS

For food-safety reasons, opened or used products cannot be returned. We also cannot provide refunds based solely on personal taste preferences.

UNAUTHORIZED RETURNS

Please do not mail a product back to us without contacting us and receiving approval first. Unauthorized returns may not be accepted or refunded.

If an approved claim requires a product to be returned, we will provide return instructions and the appropriate return address.

ORDER CANCELLATIONS AND CHANGES

Contact us as soon as possible if you need to cancel or change an order. We may be able to accommodate your request if fulfillment has not started.

Once an order has been processed or shipped, it cannot be cancelled or changed.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after the refund is issued for your bank or credit-card provider to process and display it.

If more than 15 business days have passed since we approved your refund, please contact us through https://zumynutrition.com/pages/contact.

SHIPPING CHARGES

Original shipping charges are nonrefundable unless the refund results from an error by Zumy Nutrition LLC or a product that arrived damaged or defective.

CONTACT US

Questions about returns, replacements, or refunds can be submitted through:

https://zumynutrition.com/pages/contact

Zumy Nutrition LLC reserves the right to review claims individually and deny claims involving suspected fraud, abuse, or violations of this policy.