Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding federal holidays. Processing time is separate from carrier delivery time.
During launches, promotions, holidays, or periods of unusually high order volume, processing may take longer. If a material delay affects your order, we will contact you using the information provided at checkout.
SHIPPING LOCATIONS
Zumy Nutrition currently ships within the United States to eligible addresses available at checkout.
We do not currently offer international shipping.
SHIPPING RATES
Shipping charges are calculated and displayed at checkout before payment is completed. Available rates depend on the delivery destination, package size, package weight, and available carrier services.
Submitting an order means that you accept the shipping charge displayed during checkout.
DELIVERY ESTIMATES
Delivery estimates shown during checkout begin after an order has been processed and transferred to the shipping carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may affect delivery.
TRACKING
When tracking is available, you will receive a shipping-confirmation email containing your tracking information. Please allow time for the carrier to scan and update the package after receiving the notification.
DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact us immediately through https://zumynutrition.com/pages/contact. We cannot guarantee that an address can be changed after fulfillment has started.
Zumy Nutrition LLC is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.
If a package is returned to us because of an incorrect address, an undeliverable address, or failure to collect the package, the customer may be responsible for additional shipping charges before the order can be shipped again.
DAMAGED ORDERS
If your order arrives damaged, contact us within 7 days of delivery through https://zumynutrition.com/pages/contact.
Include your order number and clear photographs of:
• The damaged product
• The product packaging
• The shipping box or mailer
• The shipping label
Please keep the product and all packaging until we have reviewed your claim.
MISSING PACKAGES
If tracking shows that your package was delivered but you cannot locate it:
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Confirm that the shipping address on your order is correct.
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Check around the delivery location and with other household members or neighbors.
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Allow one additional business day, because carriers occasionally mark packages as delivered shortly before completing delivery.
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Contact the shipping carrier using your tracking number.
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If the package is still missing, contact us through https://zumynutrition.com/pages/contact.
We will review the situation and assist when reasonably possible. However, Zumy Nutrition LLC cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address supplied during checkout.
SHIPPING DELAYS
If we cannot ship your order within the timeframe stated in this policy, we will notify you and provide the options required under applicable law, which may include agreeing to the delay or cancelling the affected order for a refund.
CONTACT US
For shipping questions, please contact: